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Passwords and Logging In
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Account Administration
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Joining eNanny Source
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Today's Picks
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Searching
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My Top Picks
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Memberships
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Background Checks
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Fees & Costs
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The Hiring Process
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Online Payments
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Security, Privacy and Safety
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Site Errors
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Other General Issues
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Passwords and Logging In
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I’ve lost my password. How can I find it?
Go to the home page. In the space where you normally provide your User Name and
Password, there is a link that says "Need Help?" Clicking on that will
take you to a form where you can enter your e-mail address. We will then e-mail
you your User Name and Password.
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How do I log out?
When you have a membership and are logged in to the site, you will see a "Log
Out" button on the upper right corner of every page. Click it at any time to
log out of the system.
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Can the computer save my password and user name so I don’t have to login
every time?
Yes! In fact, when you first go to the enannysource.com home page, you can check
the box that says "Remember Me" below the boxes where you fill in your
user name and password. Then, every time you go to http://www.enannysource.com,
the site will automatically log you in.
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Account Administration
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How do I renew/deactivate my account, or make edits to my contact information
or job posting?
To renew or deactivate an account, or to edit your contact information and job posting,
simply log in to the site, go to the My Account section and look for the appropriate
items in the left menu. Once you click on the appropriate item, the instructions
will tell you how to proceed.
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How do I upload a photo?
Log in to the site and go to the My Account page. There you will see a link on the
left called "Upload My Photo." Click on that and then follow the instructions.
The photo must be JPG format and less than 300MB in size. This needs new updated
wording since there is no size limit now and we accept another file format also.
Please rewrite as necessary.
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What is the "Report Card" system?
Most nannies on our site keep their information current, but occasionally some families
find candidates who do not respond to e-mail or phone inquiries, or even fail to
show up for an interview. Since we are not a traditional agency and we do not screen
or manage candidates, we can't control whether or not a nanny responds to your inquiry.
However, we make every effort to create opportunities for feedback and efficiency.
To keep our database filled exclusively with nannies who are actively looking for
a job, we have created a unique system that helps to weed out candidates who have
signed up at eNanny Source but have not responded well to families, kept appointments
or deactivated their account when they’ve found a job. The Report Card allows
you to click a button in My Top Picks or the Search Results to report the nanny
to us. We'll send an e-mail to encourage her to either respond more quickly or to
deactivate her membership if necessary. All nannies begin their membership with
a "A" rating, and most want to keep this favored status. (Nannies with
an "A+" rating have completely filled out their profile, uploaded a photo
and have no points registered against them.) After a nanny fails to respond to a
family, her grade is lowered by half a point. When she’s accumulated 3 points
her account is automatically deactivated.
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Joining eNanny Source
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What types of membership do you offer?
We offer three levels of membership to suit any need:
Free Trial
We're so confident in our service, we offer a free, 30-day trial membership to get
you started. Use it like a paid membership — the only difference is that you won't
be able to access contact information for nannies. With a trial membership, you
get to try out these popular features:
- Search
Use our powerful search engine to browse and read from over
4,950
nanny resumes, so you can quickly identify the best candidates for you.
- "Today's Picks"
Get notified daily by e-mail when new nannies matching your criteria are added
to our database.
- My Top Picks
Allows you to manage your search process by keeping favorites in a personal list.
You can also make notes and save your list for future use.
Gold* –
This affordable introductory-level plan gives you instant access to over
4,950
nannies. Gold membership includes:
- Job Posting and Unlimited Nanny Resume Access
Complete access to nanny postings and nanny resumes. With more nannies than any
other online destination, you'll be sure to find a large number of excellent candidates.
And unlike other web sites, eNanny Source only lists nannies, not dog sitters, house
sitters, or other non-nanny services. Your time spent on our site will be more efficient,
and your search more successful.
- eNanny eMail
Our exclusive eNanny eMail system allows you to contact nannies while keeping your
personal contact information confidential.
- Nanny Success Kit
Screen nannies using the same forms and guidelines that are used by a top, award-winning
professional nanny agency. This kit includes hiring guidelines, suggested interview
questions, a thorough job application template that allows you to create a detailed
job posting, a reference checklist, and an employment contract for when you've found
the right candidate for your family.
- Search
Use our powerful search engine to browse and read from over
4,950
nanny resumes, so you can quickly identify the best candidates for you.
- "Today's Picks"
Get notified daily by e-mail when new nannies matching your criteria are added
to our database.
- My Top Picks
Allows you to manage your search process by keeping favorites in a personal list.
You can also make notes and save your list for future use.
*All subscriptions are automatically renewed until cancelled.
Platinum* –
Our most popular package, the Platinum membership allows you to buy yourself more
time and extra security. It includes all of the features of a Gold membership, plus:
- Extra Time
You want to make sure you've found the right person for your household, and with
this 90-day membership, you'll be able to carry out your search thoroughly. If the
nanny you hire does not work out, the 90-day Platinum membership even allows you
the necessary time to find a new candidate.
- Criminal Background Check—A $49 value
When you've found a nanny and are ready to hire her, use our Gold Standard nanny
criminal background check to give you extra peace of mind and security. One background
check — a $49 value — is free with Platinum level memberships. We'll search over
245 million records throughout the United States, as well as the criminal records
at one county courthouse where the nanny has lived. (Important exception: All searches
done in the State of New York incur a charge of $55 above and beyond the cost of
membership.) All our searches are fully FCRA compliant.
*All subscriptions are automatically renewed until cancelled.
Platinum Plus* –
This special plan is for busy families, especially professional dual career parents
and parents of newborns. With Platinum Plus, you receive 30 days of personalized,
professional concierge service. Save hours of tedious work because you no longer
need to spend time and energy screening candidates who don't meet your criteria.
Instead, we'll deliver the best applicants to you. This plan offers everything included
in our Platinum service plus:
- Personal Concierge Service Just For You
Platinum Plus members obtain the services of a personal concierge. Our professional
will respond to nanny e-mails, contact nannies that meet your specific requirements,
and add nannies to your Top Picks list. We'll save you hours of time and deliver
only interested and available candidates directly to you.
- Appropriate Candidates Identified
Our concierge will contact you with candidates that meet your criteria once we
have determined the nanny's interest and availability for the job. Please note that
this service does not guarantee a match and does not include screening of the candidates.
Families are strongly urged to carefully screen each candidate fully.
- More Help When Needed
You also have the option to purchase additional Concierge 30-day memberships for
$98.85 so long as your Platinum account has at least 30 days remaining
*All subscriptions are automatically renewed until cancelled, except for the Plus
account which expires after 30 days.
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Can I make changes to my information later, after I’ve finished filling
out the membership forms?
Absolutely. In fact, we encourage you to experiment with the information in your
profile to see what yields the best results. All you have to do is log in to the
site and go to the My Account section to edit any area.
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How long will it take to complete the subscription process?
We estimate that it will take approximately 20 minutes.
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Why do I need to answer so many questions?
Keep in mind that the more time you spend with your account, the better your chances
are for finding the perfect candidate or job. Nannies are using the site to search
for jobs the same way that families are using it to search for nannies. If you are
very descriptive about what you want, then you will attract appropriate nannies/families.
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Do I have to fill out the forms all at once, or can I stop and return later
to finish?
As long as we have the My Information page filled out (the first page in the process),
you can exit and return to the forms later. We will send you an e-mail to confirm
your user name and password; use those to log back in and complete your subscription.
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Can I try the service first without paying?
Yes. In fact, we encourage you to do so. A free membership allows you to explore
our most popular features, including Today's Picks and My Top Picks, and to see
real nanny resumes and jobs in our database. Once you have found a nanny/family
that you would like to contact, you can upgrade to a paid membership easily.
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Why should I get a paid membership when you offer a free membership?
The free family membership is designed to let you try out eNanny Source first, so
that you can explore our most popular features and see actual nanny resumes. However,
it is limited in that you cannot see contact information for any nannies and nannies
with a free membership (which makes up the majority of nannies using our site) cannot
see your contact information. You must purchase a Gold or Platinum membership if
you plan to actually hire a nanny using our service.
The only exception to this is when a nanny has a paid membership, in which case
she can see contact information for both free and paid families. However, since
families are the employers at eNanny Source, they are typically the party responsible
for purchasing a membership. Nannies are encouraged to use the site for free and
most of our nannies have found wonderful jobs using a free membership.
The diagram below helps illustrates the accessibility of contact information for
free and paid accounts:
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How do I know the nannies I see with a free membership are the ones who will
be there if I get a paid membership?
Simply put, we can't guarantee that the same nannies will always be available. The
reason is simple: The nannies on our site are not managed by eNanny Source. Instead,
they sign up on the site independently. All nannies are actively looking for work,
constantly browsing through and answering the job ads that other families have posted.
When those nannies find a job, we strongly encourage them to deactivate their accounts.
That's why the data on eNanny Source is always changing, and why it's important
to get in touch with good candidates right away.
The good news is, we are active in our recruitment efforts, advertising heavily
to nannies who are seeking employment. We also offer free memberships to nannies
so that you always have a large pool of candidates to choose from.
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Today's Picks
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How does Today's Picks work?
"Today's Picks" is a daily email update intended to complement your search
efforts by introducing you to nannies/families who were added to the database on
the day before who might make a good match. It's an approximation, based on your
preferences, and is not meant to replace the eNanny search engine. You can learn
more by logging into the members area and selecting the "Today's Picks"
link from the My Account menu at the top of the page.
A note to families: We will occasionally suggest a nanny who does
not live in your area. This is because you are offering a live-in position, the
nanny has indicated that she is willing to relocate, and in all other respects matches
your criteria. If the position is live-out, you will only be sent nannies who currently
reside in the state where the job is offered.
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How do I change my Today's Picks settings or search criteria?
You can make changes to your Today's Picks setup by logging into the members area
and selecting the Today's Picks link from the My Account" menu at the top of
the page or on the menu on the left of the page.
The following items are taken into consideration for formulating your Today's Pick's
e-mail:
- State in which you reside.
- Whether you require a permanent or temporary nanny/job.
- Smoking preference.
- Driving ability requirements.
- Nanny's/family's desired schedules match.
- Geographic location (whether nanny/job is within 10, 25, 50, 75 or 100 miles of
a specified zip code).
Visit the Today's Picks section in My Account to change any of these settings.
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Why am I not receiving Today's Picks e-mails?/How can I stop receiving Today's
Picks e-mails?
Today's Picks are optional daily emails. You can check your current preferences
and make changes if necessary by logging into the members area and selecting the
Today's Picks link from the My Account menus at the top and left of the page.
Depending on how you filled out your registration, it is possible that on any given
day there won't be any nannies (or jobs) that match your criteria. When that is
the case, you won't receive an email.
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Searching
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FAMILIES: I’ve found some nannies I’m interested in, but I can’t
see their contact information, why?
You have subscribed with a free membership, which is designed to allow you to try
out the service before making a financial commitment. While you can still perform
searches and use the "Today's Picks" and "My Top Picks" features,
seeing full contact information requires subscription to a Gold or Platinummembership.
The good news, is, we offer a range of membership options to fit any budget. Find
out more in our Member Levels section.
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NANNIES: Why can’t I see contact information for some of the families
I find?
We allow families to sign up for a free membership to test our service before making
a purchase. The free membership allows them to perform searches and see information
about you, but your contact information is not visible to each other. Only paid
memberships allow families to display and see contact information.
You can still add a family with a free membership to your Top Picks list or even
send the family an e-mail from their profile, and they will be notified by e-mail.
Frequently these families eventually become paid members, especially when they know
there is a nanny who is interested in them.
Another option is to get a Gold Nanny Account. For only
, you get a
-day membership that gives you access to contact information for every family in
our system, even free ones.
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What is eNanny eMail?
This feature allows you to securely communicate with families who have a paid membership.
With eNanny eMail, all of your correspondence will happen on the site only, so your
personal email address is shielded from public view.
Look for the link on a family’s profile page that says, ’Contact this Family’. Simply
click on it to get in touch, and the eNanny eMail system will allow you to send
the family a message. It works much like most common email applications, except
that all messages are stored in your eNannySource account.
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What's the best way to find a live-out nanny?
Perform a search by zip code and/or state to find someone near you. Log in to the
site, go to the Advanced Search section and input your criteria. Once you click
the "Submit" button at the bottom of the page, you will see all of the
nannies in our database who live near you.
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My Top Picks
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How does the My Top Picks list work?
When you perform a search, there is a button by each nanny's/family's name in the
result list that allows you to "Add to My Top Picks List." You can see
your list by clicking on the My Top Picks menu item in the My Account section, and
the eNanny Tool Kit section, when you log in. Nannies/families are listed in the
order that they were added, with the most recent name at the bottom.
When you add someone to the My Top Picks list, that person receives an e-mail to
let them know that you are interested. This feature comes with every membership
level, and is a great way to make connections.
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How many nannies/jobs can I add to the list?
You can add as many names as you like; there is no limit.
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I frequently receive e-mail stating that someone has added me to their Top Picks
list. What does this mean?
Both nannies and families are using the site to perform searches, and both maintain
Top Picks lists. When one party adds a name to their Top Picks list, the other party
is informed via e-mail. If there is mutual interest, the two can then get in touch
with each other to arrange a meeting.
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Memberships
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How much does it cost to join eNanny Source?
We offer a range of family memberships to fit any budget. The costs range between
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of service you require. There are no hidden costs or fees. Once
you purchase a membership, there are no other charges incurred during the term of
your membership.
We even offer a free membership for those who want to try out the service before
making a commitment. With a free membership, you enjoy the same popular features
that paid members use, including Today's Picks and My Top Picks. However, you will
not be able to receive contact information for the nannies until you upgrade to
a paid membership.
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What are my chances of actually finding a nanny on your site?
More than
resumes are currently in our database, and thousands of families have successfully
hired a nanny by using our service. Read actual
testimonials to see what our customers are saying. Or try a free preview
before you join to see real resumes in the eNanny Source database.
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What if I don't find a nanny during my membership period?
Since nannies and families find each other every day on eNanny Source, the information
on our site is constantly changing. Because of that, we feel it's important to stress
that you may not find a nanny right away. However, reasonable enrollments rates
are offered so that anyone can join and, in case you don't find the right nanny
at first, we even offer discounts for renewal. Our Platinum membership offers the
best deal and the highest success rate, since the 90-day membership period is three
times longer than the Gold package.
Note that membership fees are non-refundable. If you find a nanny right away, deactivate
your account or wish to terminate your membership for any reason, we do not offer
a refund or proportional refund.
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What happens if the nanny candidates I contact do not answer my inquiries?
The benefit to you for using eNanny Source rather than a traditional agency is that
you save thousands of dollars. However, since nannies use this site independently
and are not personally managed by eNanny Source in the same manner as a traditional
agency, it is impossible for us to ensure their level of attentiveness. And despite
our best efforts, sometimes nannies get jobs and neglect to deactivate their accounts
or respond to new inquiries.
The good news is, we have several unique safeguards in place that help keep our
listings accurate:
- Nanny registrations are good for 30 days and expire, unless renewed.
- We send each nanny an e-mail every ten days asking her to either refresh her membership
or to deactivate it if she's no longer looking for a job. When she refreshes her
membership, it causes her profiles to go to the top of the listings in the search
results, which are filed by the most recent date first.
- Our Report Card system — exclusive to eNanny Source — allows you to
report nannies who don't respond to inquiries or keep appointments. After receiving
three points, the nanny is removed from our system. Use the search tool to find
the unresponsive nanny and click the Report button file a report against her.
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Do you screen the nanny candidates at eNanny Source?
The service that we provide is full access to a comprehensive online database
that helps nannies and families find each other. Unlike a traditional nanny agency,
eNanny Source gives members the necessary tools to find a nanny or job independently,
thus saving thousands of dollars in costly agency fees. Nannies with any level of
experience can sign up at eNanny Source, and it is up to the families to carefully
screen each candidate according to their own needs.
While eNanny Source does not screen nanny candidates, we do provide a number of
tools to help you find qualified nannies. Our Platinum membership includes a criminal
background check in one county where the nanny previously lived. Although it is
extremely rare to find a nanny with a criminal record, conducting a search can ease
common fears and anxieties about hiring a person to care for your child. The Platinum
membership also includes the Nanny Success Kit, which includes forms from an actual
nanny agency to guide you through the hiring process effectively.
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Nanny Background Checks
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How does a nanny background check work?
Whenever anyone is charged with a crime, from a misdemeanor to a felony, it is recorded
in a public file. However, it''s not easy to find these records. When you order
the report, your potential nanny will receive an online authorization form that
will enable her to safely provide information such as her Social Security Number
and Date of Birth. This information will be used to find where she has lived in
the past seven years by checking credit agency records. Then a national criminal
search will be conducted throughout the United States using a database with over
250,000,000 records. In addition, a county level court record search will be conducted
in the county of her most recent residence for additional assurance. Additional
counties and services can be ordered at an additional cost
click here for more information on a nanny background check.
You will receive a report detailing where she has lived, and any criminal information
that is uncovered. While a nanny criminal background check is an important safeguard,
in reality it is only a small part of the nanny screening process since nannies
with a criminal record are quite rare. Your most important tools for screening a
nanny are the written application, careful interviewing and diligence in reference
checking.
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How much does it cost?
The background check is free with Platinum memberships, and only
for other members . (Important exception: Searches conducted in
New York cost $55 for Platinum members, and $104 for Gold and Free members.)
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Fees & Costs
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Are there any hidden or additional fees?
No. The fees and features listed on our Member Levels page are completely accurate.
Once you become a paid member, you have full access to nanny contact information
and resumes and will not be subject to any additional fees.
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What's the difference between a paid and free membership?
Our Gold and Platinum memberships give you complete access to all nanny resumes
and contact using our eNannyeMail system, as well as a Nanny Success Kit, which
includes forms and guidelines used by real nanny agencies. Additionally, it makes
the specifics of you and your job available to nannies, who are actively searching
the site for jobs.
Free membership is for those who want to try out eNanny Source before making a commitment.
With a free membership, you enjoy the same popular features that paid members use,
including "Today's Picks" and "My Top Picks", but you will not be able to receive
contact information for the nannies.
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How much should I expect to pay a nanny?
Nanny salaries vary widely, depending on the nanny's experience level,
education, duties, the cost of living in your area and whether it is a live-in or
live-out position. Generally, salaries of nannies with one or more years full-time
experience and/or a college degree range from $275 to $800 per week gross income.
Part-time nannies are paid on an hourly basis, anywhere from $7 to $18 per hour.
When determining a salary, consider the following:
- A nanny's previous experience can range from some babysitting with family all the
way to many years of experience as a childcare professional, with CPR training and
some education. A nanny with some college education or a degree brings added value
to the role, as she can be more effective in helping toddler and school-age children
with learning tasks and possibly homework.
- Certain perks that are commonly offered will bring the overall salary down. If your
position is live-in, then you will cover her housing and utility costs. You might
also cover her health care insurance or provide a cell phone or a car.
- All families should offer paid vacations
- When determining a weekly salary, be sure that you take into account how many hours
per week you will need her, and that you are paying at least minimum wage, plus
time-and-a-half for any hours over 40 in a week.
- Average salaries are based on a household with one or two children. For three or
more children, the nanny should be paid 10 percent more per child.
- Basic duties besides childcare include grocery shopping, cooking meals for the children,
picking them up from and/or taking them to school and cleaning up after them each
day. Any additional tasks may require an increase in salary.
- If you need help determining taxes, there are many companies that specialize in
payroll services for domestic help, such as www.breedlove-online.com. Be sure during salary negotiations
to communicate whether the salary you are offering is before or after taxes, and
whether or not you will be withholding the nanny’s income taxes or she will
be paying them herself.
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The Hiring Process
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NANNIES: What should I expect as part of our final agreement?
Nanny jobs vary widely, depending on the needs and requirements of both the families
and the nannies. It's important during the interview process that you listen to
the family's needs, and also that you feel comfortable stating your expectations.
Being honest and upfront from the beginning will eliminate problems further down
the road when you have been hired.
Make sure that any perks or benefits that are promised to you, along with the stated
pay, are outlined clearly in a written contract. Ask about health insurance, payroll
taxes and how expenses are covered (for example, find out if the family intends
to reimburse you for cell phone charges incurred as part of the job and the cost
of gasoline if you are using your own car).
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What is the Nanny Success Kit?
Based on our prior experiences running an award-winning nanny agency, Buckingham
Nannies, we put together a package of forms and guidelines to help you navigate
the search and hiring process. It includes:
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Comprehensive Guidelines for Hiring Nannies
Discover all the "do's" and "don'ts" of hiring a nanny.
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Interview Questions
Learn what questions will help you get to know a candidate in a short time period,
and whether she has the qualities you seek in a nanny.
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Employment Application
An eight-page, professionally designed application.
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Reference Checklist
Distinguish between real and phony references, learn what questions to ask.
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Employment Contract
Covers all aspects of your working relationship, and helps you avoid misunderstandings.
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The Nanny Success Kit is included in all paid memberships.
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Online Payments
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What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
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Will the transaction be secure?
We have taken every precaution to ensure a completely safe transaction, and use
the latest encryption technology. Also, no credit card numbers are stored on our
system. Although this means that if you renew your membership or make another purchase
of any kind you have to enter your credit card information again, it eliminates
any possibility of outside threats.
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I paid to upgrade my free account to a paid membership and I can't see contact
information.
If for some reason you are unable to view contact information after paying for a
full membership, try logging out (using the button in the upper right corner) and
then logging back in.
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Security, Privacy and Safety
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What do you do with the information you collect?
All information that you supply to eNanny Source is used only by us, and is never
shared with any third party. Your contact information is only viewable by paid members;
it cannot be seen or collected by anyone else. eNannySource is the only online nanny
service certified by TrusteE, the web’s strongest
assurance of online privacy.
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How safe is it to hire someone you meet over the Internet?
It's understandable if you have apprehensions about hiring a nanny through an online
service. Go to our Useful Information section for
more information.
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How do I get in touch with eNanny Source? Does someone manage this Web site?
Yes, we manage the site and we personally read all incoming e-mail in order to deliver
first-rate service. While we have made every effort to provide enough information
on this Web site, we understand that every situation is different and you may need
ask additional questions. Visit the Contact Us section
for our e-mail address and phone numbers.
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Site Errors
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How do I report a problem I’m having with the site?
Please let us know immediately if something is not operating correctly on the site
by sending an email to info@enannysource.com.
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Other General Issues
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I’ve contacted several nannies/families and have not received any replies.
Why?
Occasionally, when a nanny finds a job or a family finds a nanny, they forget to
return to eNanny Source to deactivate their account. We strongly encourage users
to deactivate their accounts when the job/nanny search is over, so that others using
the system will have more chances of success.
If you have a Family membership, and you are feeling frustrated because you have
not gotten a reply from a nanny, consider using our Report Card system.
If you are repeatedly having this problem, please send us an e-mail at
feedback@enannysource.com and we will make every effort to help you.
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