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Home > Families > Registration
| Passwords and Logging In |
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| Account Administration |
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| Joining eNanny Source |
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| Today's Picks |
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| Searching |
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| My Top Picks |
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| Memberships |
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| Background Checks |
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| Fees & Costs |
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| The Hiring Process |
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| Online Payments |
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| Security, Privacy and Safety |
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| Site Errors |
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| Other General Issues |
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Passwords
and Logging In |
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I’ve lost my password. How can I find it?
Go to the home page. In the space where you normally provide your User
Name and Password, there is a link that says "Need Help?" Clicking
on that will take you to a form where you can enter your e-mail address.
We will then e-mail you your User Name and Password.
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How do I log out?
When you have a membership and are logged in to the site, you will see
a "Log Out" button on the upper right corner of every page.
Click it at any time to log out of the system.
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Can the computer save my password and user name so I don’t
have to login every time?
Yes! In fact, when you first go to the enannysource.com home page, you
can check the box that says "Remember Me" below the boxes where
you fill in your user name and password. Then, every time you go to http://www.enannysource.com,
the site will automatically log you in.
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Account
Administration |
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How do I renew/deactivate my account, or make edits to my contact
information or job posting?
To renew or deactivate an account, or to edit your contact information
and job posting, simply log in to the site, go to the My Account section
and look for the appropriate items in the left menu. Once you click on
the appropriate item, the instructions will tell you how to proceed.
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How do I upload a photo?
Log in to the site and go to the My Account page. There you will see
a link on the left called "Upload My Photo." Click on that
and then follow the instructions. The photo must be JPG format and less than 300MB in size. This needs new updated wording since there is no size limit now and we accept another file format also. Please rewrite as necessary.
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Can I freeze my membership?
Yes! With a Platinum Family membership, you get an "Insurance Policy" that
allows you to freeze your account (one time only), putting your membership
on hold until you reactivate it. Simply log in to the site, go to the
My Account section and look for "Use My Insurance Policy" in
the left menu. Click on it and the instructions will tell you how to
proceed. The freeze feature will last for six months from the time it
is activated. After the six-month period, your membership is reactivated
and will last for the balance remaining at the point the account was
frozen. The Freeze can only be used one time.
Note that since this feature is only available with Platinum memberships, if you have a free or Gold membership, it will not appear
in the My Account section.
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What is the "Report Card" system?
Most nannies on our site keep their information current, but occasionally
some families find candidates who do not respond to e-mail or phone
inquiries, or even fail to show up for an interview. Since we are not
a traditional agency and we do not screen or manage candidates, we
can't control whether or not a nanny responds to your inquiry. However,
we make every effort to create opportunities for feedback and efficiency.
To keep our database filled exclusively with nannies who are actively
looking for a job, we have created a unique system that helps to weed
out candidates who have signed up at eNanny Source but have not responded
well to families, kept appointments or deactivated their account when
they’ve found a job. The Report Card allows you to click a button
in My Top Picks or the Search Results to report the nanny to us. We'll
send an e-mail to encourage her to either respond more quickly or to
deactivate her membership if necessary. All nannies begin their membership
with a "A" rating, and most want to keep this favored status.
(Nannies with an "A+" rating have completely filled out their
profile, uploaded a photo and have no points registered against them.)
After a nanny fails to respond to a family, her grade is lowered by half
a point. When she’s accumulated 3 points her account is automatically
deactivated.
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Joining
eNanny Source |
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What types of membership do you offer?
We offer three levels of membership to suit any need:
Gold – 30
days, $98
An introductory membership that offers an affordable rate, giving you instant access to nannies. Gold membership features include:
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Job Posting and Unlimited Nanny Resume Access
Use our search for access to every nanny's contact information in our database, and make your information available to nannies as well.
- Nanny Success Kit
Screen
nannies using the same forms and guidelines that are used by a professional
nanny agency. Includes: hiring guidelines, interview questions, job
application, reference checklist, employment contract.
- Search
Use
our powerful search engine to browse and read nanny resumes.
- Today's
Picks
Get notified daily by e-mail when new nannies matching
your criteria are added to our database.
- My Top Picks
Allows
you to manage your search process by keeping favorites in a personal
list, where you can make notes and save for future use.
Platinum – 90
days, $149
Our most popular package, the Platinum membership allows
you to buy yourself more time and extra security. The 90-day
membership is the best deal for your dollar — only $1.66
per day! It includes all of the features of a Gold membership,
plus:
- Freeze Your Account (Insurance
Policy)
Sometimes, the first nanny you hire doesn't work out.
Use your eNanny membership on your timeframe with this exclusive
feature that allows you to "freeze" your
account and reactivate it later with the full balance in
tact, at no extra cost. (Account must be reactivated within
six months of freeze date and can be frozen only once.)
- Criminal
Background Check
Enter into an employment agreement without
any fears or doubts about a criminal history. We will find
past residences by using credit records and then check
a nanny candidate's criminal background for the past seven
years in one county. One background check — a $69
value — is
free with Platinum level memberships. (Important exception:
All searches done in the State of New York incur a charge
of $52 above and beyond the cost of membership.)
Free Trial
We're so confident in our service,
we offer a free, 30-day trial membership to get you started.
Use it like a paid membership — the
only difference is that you won't see contact information
for nannies and nannies with a free membership won't
see your contact information. When you're ready to join,
we'll transfer the information you provided for a free
membership into a paid membership profile. With a trial
membership, you get to try out these popular features:
- Search
Use
our powerful search engine to browse and read nanny
resumes.
- Today's
Picks
Get notified daily by e-mail when new
nannies matching your criteria are added to our
database.
- My
Top Picks
Manage your search process by keeping
favorites in a personal list, where you can make notes and
save for future use.
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Can I make changes to my information later, after I’ve
finished filling out the membership forms?
Absolutely. In fact, we encourage you to experiment with the information
in your profile to see what yields the best results. All you have to
do is log in to the site and go to the My Account section to edit any
area.
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How long will it take to complete the subscription process?
We estimate that it will take approximately 20 minutes.
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Why do I need to answer so many questions?
Keep in mind that the more time you spend with your account, the better
your chances are for finding the perfect candidate or job. Nannies
are using the site to search for jobs the same way that families are
using it to search for nannies. If you are very descriptive about what
you want, then you will attract appropriate nannies/families.
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Do I have to fill out the forms all at once, or can I stop and
return later to finish?
As long as we have the My Information page filled out (the first page
in the process), you can exit and return to the forms later. We will send
you an e-mail to confirm your user name and password; use those to log
back in and complete your subscription.
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Can I try the service first without paying?
Yes. In fact, we encourage you to do so. A free membership allows you
to explore our most popular features, including Today's Picks and My
Top Picks, and to see real nanny resumes and jobs in our database.
Once you have found a nanny/family that you would like to contact,
you can upgrade to a paid membership easily.
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Why should I get a paid membership when you offer a free membership?
The free family membership is designed to let you try out eNanny Source
first, so that you can explore our most popular features and see actual
nanny resumes. However, it is limited in that you cannot see contact
information for any nannies and nannies with a free membership (which
makes up the majority of nannies using our site) cannot see your contact
information. You must purchase a Gold or Platinum membership if you
plan to actually hire a nanny using our service.
The only exception
to this is when a nanny has a paid membership, in which case she
can see contact information for both free and paid families. However,
since families are the employers at eNanny Source, they are typically
the party responsible for purchasing a membership. Nannies are encouraged
to use the site for free and most of our nannies have found wonderful
jobs using a free membership.
The diagram below helps illustrates
the accessibility of contact information for free and paid accounts:
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How do I know the nannies I see with a free membership are the
ones who will be there if I get a paid membership?
Simply put, we can't guarantee that the same nannies will always be available.
The reason is simple: The nannies on our site are not managed by eNanny
Source. Instead, they sign up on the site independently. All nannies are
actively looking for work, constantly browsing through and answering the
job ads that other families have posted. When those nannies find a job,
we strongly encourage them to deactivate their accounts. That's why the
data on eNanny Source is always changing, and why it's important to get
in touch with good candidates right away.
The good news is, we are active in our recruitment efforts, advertising
heavily to nannies who are seeking employment. We also offer free memberships
to nannies so that you always have a large pool of candidates to choose
from.
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Today's Picks
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How does Today's Picks work?
"Today's Picks" is a daily email update intended to complement your
search efforts by introducing you to nannies/families who were added to the database
on the day before who might make a good match. It's an approximation, based on
your preferences, and is not meant to replace the eNanny search engine. You can
learn more by logging into the members area and selecting the "Today's Picks"
link from the My Account menu at the top of the page.
A note to families: We will occasionally
suggest a nanny who does not live in your area. This is because you are
offering a live-in position, the nanny has indicated that she is willing
to relocate, and in all other respects matches your criteria. If the
position is live-out, you will only be sent nannies who currently reside
in the state where the job is offered.
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How do I change my Today's Picks settings or search criteria?
You can make changes to your Today's Picks setup by logging into the
members area and selecting the Today's Picks link from the My Account" menu
at the top of the page or on the menu on the left of the page.
The following
items are taken into consideration for formulating your Today's Pick's
e-mail:
- State in which you reside.
- Whether you require
a permanent or temporary nanny/job.
- Smoking preference.
- Driving
ability requirements.
- Nanny's/family's desired schedules
match.
- Geographic
location (whether nanny/job is within 10, 25, 50, 75 or 100 miles
of a specified zip code).
Visit the Today's Picks section in My
Account to change any of these settings.
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Why am I not receiving Today's Picks e-mails?/How
can I stop receiving Today's Picks e-mails?
Today's Picks are optional daily emails. You can check your current
preferences and make changes if necessary by logging into the
members area and selecting the Today's Picks link from
the My Account menus at the top and left of the page.
Depending on how you filled out your registration, it is possible that
on any given day there won't be any nannies (or jobs) that match your
criteria. When that is the case, you won't receive an email.
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Searching |
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FAMILIES: I’ve found some nannies I’m interested
in, but I can’t see their contact information, why?
You have subscribed with a free membership, which is designed to allow
you to try out the service before making a financial commitment. While
you can still perform searches and use the "Today's Picks" and "My
Top Picks" features, seeing full contact information requires subscription
to a Gold or Platinummembership. The good news, is, we offer a range
of membership options to fit any budget. Find out more in our Member
Levels section.
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NANNIES: Why can’t I see contact information for some of
the families I find?
We allow families to sign up for a free membership to test our service
before making a purchase. The free membership allows them to perform searches
and see information about you, but your contact information is not visible
to each other. Only paid memberships allow families to display and see
contact information.
You can still add a family with a free membership to your Top Picks list
or even send the family an e-mail from their profile, and they will be
notified by e-mail. Frequently these families eventually become paid members,
especially when they know there is a nanny who is interested in them.
Another option is to get a Gold Nanny Account. For only $39, you get
a 30
-day membership
that gives you access to contact information for every family in our
system, even free ones.
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What is eNanny eMail?
This feature allows you to securely communicate with families who have a paid membership. With eNanny eMail, all of your correspondence will happen on the site only, so your personal email address is shielded from public view.
Look for the link on a family’s profile page that says, ’Contact this Family’. Simply click on it to get in touch, and the eNanny eMail system will allow you to send the family a message. It works much like most common email applications, except that all messages are stored in your eNannySource
account.
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What's the best way to find a live-out nanny?
Perform a search by zip code and/or state to find someone near you. Log
in to the site, go to the Advanced Search section and input your criteria. Once you click the "Submit"
button at the bottom of the page, you will see all of the nannies in our
database who live near you.
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My Top Picks
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How does the My Top Picks list work?
When you perform a search, there is a button by each nanny's/family's
name in the result list that allows you to "Add to My Top Picks
List." You can see your list by clicking on the My Top Picks menu
item in the My Account section, and the eNanny Tool Kit section, when you log in.
Nannies/families are listed in the order that they were added, with
the most recent name at the bottom.
When you add someone to the My
Top Picks list, that person receives an e-mail to let them know that
you are interested. This feature comes with every membership level,
and is a great way to make connections.
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How many nannies/jobs can I add to the list?
You can add as many names as you like; there is no limit.
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I frequently receive e-mail stating that someone has added me
to their Top Picks list. What does this mean?
Both nannies and families are using the site to perform searches, and
both maintain Top Picks lists. When one party adds a name to their Top
Picks list, the other party is informed via e-mail. If there is mutual
interest, the two can then get in touch with each other to arrange a meeting.
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Memberships |
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How much does it cost to join eNanny Source?
We offer a range of family memberships to fit any budget. The costs range
between $98 and $149, depending on the level of service you require. There
are no hidden costs or fees. Once you purchase a membership, there are no other charges
incurred during the term of your membership.
We even offer a free membership
for those who want to try out the service before making a commitment.
With a free membership, you enjoy the same popular features that paid
members use, including Today's Picks and My Top Picks. However, you
will not be able to receive contact information for the nannies until
you upgrade to a paid membership.
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What are my chances of actually finding a nanny on your site?
More than 8312 resumes are currently in our database, and thousands of
families have successfully hired a nanny by using our service. Read actual
testimonials to see what
our customers are saying. Or try a free preview before you join to see
real resumes in the eNanny Source database.
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What if I don't find a nanny during my membership period?
Since nannies and families find each other every day on eNanny Source,
the information on our site is constantly changing. Because of that,
we feel it's important to stress that you may not find a nanny right
away. However, reasonable enrollments rates are offered so that anyone
can join and, in case you don't find the right nanny at first, we even
offer discounts for renewal. Our Platinum membership offers the best
deal and the highest success rate, since the 90-day membership period
is three times longer than the Gold package and allows members to "freeze" the
account and bank unused time at any point a form of insurance just
in case the nanny doesn’t work out and you need to search again.
Note
that membership fees are non-refundable. If you find a nanny right
away, deactivate your account or wish to terminate your membership
for any reason, we do not offer a refund or proportional refund.
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What happens if the nanny candidates I contact do not answer my inquiries?
The benefit to you for using eNanny Source rather than a traditional agency is
that you save thousands of dollars. However, since nannies use this site independently
and are not personally managed by eNanny Source in the same manner as a traditional
agency, it is impossible for us to ensure their level of attentiveness. And
despite our best efforts, sometimes nannies get jobs and neglect to deactivate
their accounts or respond to new inquiries.
The good news is, we have several
unique safeguards in place that help keep our listings accurate:
- Nanny
registrations are good for 30 days and expire, unless renewed.
- We
send each nanny an e-mail every ten days asking her to either refresh
her membership or to deactivate it if she's no longer looking for
a job. When she refreshes her membership, it causes her profiles to
go to the top of the listings in the search results, which are filed
by the most recent date first.
- Our
Report Card system — exclusive to eNanny Source — allows
you to report nannies who don't respond to inquiries or keep appointments.
After receiving three points, the nanny is removed from our system.
Use the search tool to find the unresponsive nanny and click the
Report button file a report against her.
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Do you screen the nanny candidates at eNanny Source?
The
service that we provide is full access to a comprehensive online database
that helps nannies and families find each other. Unlike a traditional
nanny agency, eNanny Source gives members the necessary tools to find
a nanny or job independently, thus saving thousands of dollars in costly
agency fees. Nannies with any level of experience can sign up at eNanny
Source, and it is up to the families to carefully screen each candidate
according to their own needs.
While eNanny Source does not screen nanny
candidates, we do provide a number of tools to help you find qualified
nannies. Our Platinum membership includes
a criminal background check in one county where the nanny previously
lived. Although it is extremely rare to find a nanny with a criminal
record, conducting a search can ease common fears and anxieties about
hiring a person to care for your child. The Platinum membership also
includes the Nanny Success Kit, which includes forms from an actual nanny
agency to guide you through the hiring process effectively.
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Background
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How do background checks work?
Whenever anyone is charged with a crime, from a misdemeanor to a felony,
it is recorded in public file. However, it's not easy to find these
records. By providing us with your nanny's Social Security Number,
we will find every place that she has lived in the past seven years
by checking credit agency records, and then perform a criminal search
in one county. The most relevant county is used for the search and
you have the option to purchase additional searches.
A drug panel can also be purchased at an additional cost.
You
will receive a report detailing where she has lived, and any criminal
information that is uncovered. . While a criminal background check
is an important safeguard, in reality it is only a small part of
the screening process since nannies with a criminal record are quite
rare. Your most important tools for screening a nanny are the written
application, careful interviewing and diligence in reference checking.
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How much does it cost?
The background check is free with Platinum memberships,
and only $49
for other members
. (Important exception: Searches conducted in New York cost
$55 for Platinum members, and $104 for Gold and Free members.)
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Fees & Costs
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Are there any hidden or additional fees?
No. The fees and features listed on our Member Levels page are completely
accurate. Once you become a paid member, you have full access to nanny
contact information and resumes and will not be subject to any additional
fees.
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What's the difference between a paid and free membership?
Our Gold and Platinum memberships give you complete access to all nanny resumes and contact using our eNannyeMail system, as well as a Nanny Success Kit, which includes forms and guidelines used by real nanny agencies. Additionally, it makes the specifics of you and your job available to nannies, who are actively searching the site for jobs.
Free membership is for those who want to try out eNanny Source before
making a commitment. With a free membership, you enjoy the same popular
features that paid members use, including "Today's Picks" and "My Top Picks",
but you will not be able to receive contact information for the nannies.
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How much should I expect to pay a nanny?
Nanny salaries vary widely,
depending on the nanny's experience level, education, duties, the cost
of living in your area and whether it is a live-in or live-out position.
Generally, salaries of nannies with one or more years full-time experience
and/or a college degree range from $275 to $800 per week gross income.
Part-time nannies are paid on an hourly basis, anywhere from $7 to $18
per hour.
When determining a salary, consider the following:
- A
nanny's previous experience can range from some babysitting with family
all the way to many years of experience as a childcare professional,
with CPR training and some education. A nanny with some college education
or a degree brings added value to the role, as she can be more effective
in helping toddler and school-age children with learning tasks and
possibly homework.
- Certain perks that are commonly offered will
bring the overall salary down. If your position is live-in, then
you will cover her housing and utility costs. You might also cover
her health care insurance or provide a cell phone or a car.
- All
families should offer paid vacations
- When determining a
weekly salary, be sure that you take into account how many hours
per week you will need her, and that you are paying at least minimum
wage, plus time-and-a-half for any hours over 40 in a week.
- Average
salaries are based on a household with one or two children.
For three or more children, the nanny should be paid 10 percent more
per child.
- Basic
duties besides childcare include grocery shopping, cooking
meals for the children, picking them up from and/or taking
them to school and cleaning up after them each day. Any additional
tasks may require an increase in salary.
- If
you need help determining taxes, there are many companies
that specialize in payroll services for domestic help, such
as www.breedlove-online.com. Be sure during salary negotiations
to communicate whether the salary you are offering is before
or after taxes, and whether or not you will be withholding
the nanny’s income taxes
or she will be paying them herself.
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The
Hiring Process
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NANNIES: What
should I expect as part of our final agreement?
Nanny jobs vary widely, depending on the
needs and requirements of both the families and the nannies. It's important
during the interview process that you listen to the family's needs, and
also that you feel comfortable stating your expectations. Being honest
and upfront from the beginning will eliminate problems further down the
road when you have been hired.
Make sure that any perks or benefits that
are promised to you, along with the stated pay, are outlined clearly
in a written contract. Ask about health insurance, payroll taxes and
how expenses are covered (for example, find out if the family intends
to reimburse you for cell phone charges incurred as part of the job
and the cost of gasoline if you are using your own car).
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What is the Nanny Success
Kit?
Based on our prior experiences running an award-winning nanny agency,
Buckingham Nannies, we put together a package of forms and guidelines
to help you navigate the search and hiring process. It includes:
| 1. |
Comprehensive Guidelines for
Hiring Nannies
Discover all the "do's" and "don'ts" of hiring
a nanny. |
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Interview Questions
Learn what questions will help you get to know a candidate in a short
time period, and whether she has the qualities you seek in a nanny. |
| 3. |
Employment Application
An eight-page, professionally designed application. |
| 4. |
Reference Checklist
Distinguish between real and phony references, learn what questions
to ask. |
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Employment Contract
Covers all aspects of your working relationship, and helps you avoid
misunderstandings. |
The Nanny Success Kit is included in all paid memberships.
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Online
Payments |
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What forms of payment do you accept?
We accept Visa, MasterCard and American Express.
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Will the transaction be secure?
We have taken every precaution to ensure a completely safe transaction,
and use the latest encryption technology. Also, no credit card numbers
are stored on our system. Although this means that if you renew your membership
or make another purchase of any kind you have to enter your credit card
information again, it eliminates any possibility of outside threats.
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I paid to upgrade my free account to a paid membership and I can't see
contact information.
If for some reason you are unable to view contact information
after paying for a full membership, try logging out (using the button
in the upper right corner) and then logging back in.
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Security,
Privacy and Safety |
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What do you do with the information you collect?
All information that you supply to eNanny Source is used only by us, and
is never shared with any third party. Your contact information is only
viewable by paid members; it cannot be seen or collected by anyone else. eNannySource is the only online nanny service certified by
TrusteE, the web’s strongest assurance of online privacy.
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How safe is it to hire someone you meet over the Internet?
It's understandable if you have apprehensions about hiring a nanny through
an online service. Go to our Useful
Information section for more information.
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How do I get in touch with eNanny Source? Does someone manage
this Web site?
Yes, we manage the site and we personally read all incoming e-mail in
order to deliver first-rate service. While we have made every effort to
provide enough information on this Web site, we understand that every
situation is different and you may need ask additional questions. Visit
the Contact Us section for
our e-mail address and phone numbers.
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Site Errors |
How do I report a problem
I’m having with the site?
Please let us know immediately if something is not operating correctly
on the site by sending an email to info@enannysource.com.
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Other General
Issues |
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I’ve contacted several nannies/families and have not received
any replies. Why?
Occasionally, when a nanny finds a job or a family finds a nanny, they
forget to return to eNanny Source to deactivate their account. We strongly
encourage users to deactivate their accounts when the job/nanny search
is over, so that others using the system will have more chances of success.
If you have a Family membership, and you are feeling frustrated because
you have not gotten a reply from a nanny, consider using our Report
Card system.
If you are repeatedly having this problem, please send us an e-mail
at feedback@enannysource.com
and we will make every effort to help you.
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What is an "Insurance Policy"/How do I freeze an account?
With a Platinum Family membership, you get an "Insurance Policy" that
allows you to freeze your account (one time only), putting your membership
on hold until you reactivate it. Simply log in to the site, go to the
My Account section and look for "Use My Insurance Policy" in
the left menu. Click on it and the instructions will tell you how to
proceed. The freeze feature will last for six months from the time it
is activated. After the six-month period, your membership is reactivated
and will last for the balance remaining at the point the account was
frozen.
Note that since this feature is only available with Platinum memberships,
if you have a free or Gold membership, it will not appear in the My
Account section.
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