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Frequently Asked Questions

Passwords and Logging In
Account Administration
Joining eNannySource
Today’s Matches
Searching
My Favorites
Memberships
Background Checks
Fees & Costs
The Hiring Process
Online Payments
Security, Privacy and Safety
Site Errors
Other General Issues

Passwords and Logging In

I’ve lost my password. How can I find it?
Click on any Log In button or link in the website. Locate the “Lost your UserName or Password? Retrieve it “ below the UserName and Password fields and follow the instructions to retrieve your password by email.

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How do I log out?
When you have a membership and are logged in to the site, you will see a “Log Out” button on the upper right corner of every page. Click it at any time to log out of the system.

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Can the computer save my password and user name so I don’t have to log in every time?
Yes! In fact, when you first go to the enannysource.com home page, you can check the box that says “Remember Me” below the boxes where you fill in your user name and password. Then, every time you go to http://www.enannysource.com, the site will automatically log you in.

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Account Administration

How do I deactivate my account, or make edits to my contact information or job posting?
To renew or deactivate an account, or to edit your contact information and job posting, simply log in to the site, and click on the “Edit Profile” link in the right side column under your name. Edit your job profile, or scroll to the bottom of the content to manage other preference or to click on the “Deactivate My Account” link and follow the appropriate instructions to deactivate your account.

To deactivate, log in and choose Deactivate My Account on the left menu.

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How do I upload a photo?
Log in to the site and click on the “Edit Profile” link in the right side column under your name. Scroll to Job Description section of the page and click on the “Browse” button next to the Upload your picture(s) title.

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Joining eNannySource

What types of memberships do you offer?
We offer two levels of memberships to suit any need:

6 Month Access* – $25/month (Save 45%) = $150.00
Find a Nanny in 6 months or receive 2 months of membership for free**

  • Job Posting and Unlimited Nanny Resume Access
    Get complete access to nanny postings and nanny resumes. With more nannies than any other online destination, you'll be sure to find a large number of excellent candidates. And unlike other web sites, eNanny Source only lists nannies, not dog sitters, house sitters, or other non-nanny service providers. With eNannySource your time spent searching for a nanny will be more efficient and more successful. 

  • eNanny eMail
    Our exclusive eNanny eMail system allows you to contact nannies while keeping your personal contact information confidential.

  • Instant Messaging
    Send a nanny an instant message straight from your account and chat live! This great feature lets you communicate with a nanny in real time.

  • Run One Comprehensive Background Check
    State-of-the-art Comprehensive Background Checks are complete in coverage & designed SPECIFICALLY for nannies & other caregivers. There are no forms to sign or fax & are fully FCRA compliant.

  • Nanny Success Kit ($24.95 value for free)
    Screen nannies using the same forms and guidelines that are used by a top, award-winning professional nanny agency. This kit includes hiring guidelines, suggested interview questions, a thorough job application template that allows you to create a detailed job posting, a reference checklist, and an employment contract for when you've found the right candidate for your family.

  • Search
    Use our powerful search engine to browse and read from over 6,150 nanny resumes, so you can quickly identify the best candidates for your family.

  • "Today's Matches"
    Get notified daily by e-mail when new nannies matching your criteria are added to our database.

  • My Favorites
    Allows you to manage your search process by keeping favorites in a personal list. You can also make notes and save your list for future use.

*All subscriptions are automatically renewed until cancelled.

** If you did not hire a nanny during your 6 month membership, contact our customer support team and we will add an additional 2 months to your account.  eNannySource wants to make sure you do find a nanny in the next two months.  Make sure to update your job posting and sign in every day to view new nannies in your area. To ensure proper account procedures, we do look into your account history to ensure you did not find what you were looking for.  eNannySource reserves the right to turn down any additional extension based on what is found in your account history.

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3 Month Access* – $39.95/month (Save $33%) = $119.85
OUR MOST POPULAR PLAN
Find a Nanny in 3 months or receive 2 months of membership for free**

  • Job Posting and Unlimited Nanny Resume Access
    Get complete access to nanny postings and nanny resumes. With more nannies than any other online destination, you'll be sure to find a large number of excellent candidates. And unlike other web sites, eNanny Source only lists nannies, not dog sitters, house sitters, or other non-nanny service providers. With eNannySource your time spent searching for a nanny will be more efficient and more successful. 

  • eNanny eMail
    Our exclusive eNanny eMail system allows you to contact nannies while keeping your personal contact information confidential.

  • Instant Messaging
    Send a nanny an instant message straight from your account and chat live! This great feature lets you communicate with a nanny in real time.

  • Run One Comprehensive Background Check
    State-of-the-art Comprehensive Background Checks are complete in coverage & designed SPECIFICALLY for nannies & other caregivers. There are no forms to sign or fax & are fully FCRA compliant.
  • Nanny Success Kit ($24.95 value for free)
    Screen nannies using the same forms and guidelines that are used by a top, award-winning professional nanny agency. This kit includes hiring guidelines, suggested interview questions, a thorough job application template that allows you to create a detailed job posting, a reference checklist, and an employment contract for when you've found the right candidate for your family.

  • Search Use our powerful search engine to browse and read from over 6,150 nanny resumes, so you can quickly identify the best candidates for your family.

  • "Today's Matches"

    Get notified daily by e-mail when new nannies matching your criteria are added to our database.

  • My Favorites
    Allows you to manage your search process by keeping favorites in a personal list. You can also make notes and save your list for future use.

*All subscriptions are automatically renewed until cancelled.

** If you did not hire a nanny during your 3 month membership, contact our customer support team and we will add an additional 2 months to your account.  eNannySource wants to make sure you do find a nanny in the next two months.  Make sure to update your job posting and sign in every day to view new nannies in your area. To ensure proper account procedures, we do look into your account history to ensure you did not find what you were looking for.  eNannySource reserves the right to turn down any additional extension based on what is found in your account history.

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1 Month Access* – $49.85/month (30 days)

  • Job Posting and Unlimited Nanny Resume Access
    Get complete access to nanny postings and nanny resumes. With more nannies than any other online destination, you'll be sure to find a large number of excellent candidates. And unlike other web sites, eNanny Source only lists nannies, not dog sitters, house sitters, or other non-nanny service providers. With eNannySource your time spent searching for a nanny will be more efficient and more successful. 

  • eNanny eMail
    Our exclusive eNanny eMail system allows you to contact nannies while keeping your personal contact information confidential.

  • Run One Preliminary Background Check
    Our Background Checks are designed SPECIFICALLY for nannies & other caregivers. There are no forms to sign or fax & are fully FCRA compliant. Our Preliminary Background Check is the first step in protecting your family.

  • Search
    Use our powerful search engine to browse and read from over 6,150 nanny resumes, so you can quickly identify the best candidates for your family.

  • My Favorites Allows you to manage your search process by keeping favorites in a personal list. You can also make notes and save your list for future use.

  • *All subscriptions are automatically renewed until cancelled.

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Can I make changes to my information later, after I’ve finished filling out the membership forms?
Absolutely. In fact, we encourage you to experiment with the information in your profile to see what yields you the best results. All you have to do is log in to the site and click on the “Edit Profile” link in the right side column under your name

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How long will it take to complete the subscription process?
We estimate that it will take approximately 20 minutes. (Note: Some computer security systems will time out. If that happens and you have already completed Step 1, you can choose Log In, enter your login information and complete your registration.)

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Why do I need to answer so many questions?
The more information you provide the better your candidate matches will be. Nannies are using the site to search for jobs the same way that families are using it to search for nannies. If you are descriptive about what you want, then you will attract the appropriate nannies or families.

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Do I have to fill out the forms all at once, or can I stop and return later to finish?
As long as you have completed the Tell Us About Yourself section (the first page in the process) you can exit and return to the forms later. We will send you an email to confirm your username and password; use those to log back in and complete additional forms. 

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Today’s Matches

How does Today’s Matches work?
Today’s Matches is a daily email update designed to complement your search efforts by introducing you to nannies/families who were added to the database on the previous day.  The individuals and families are presented because they meet some of the criteria you’ve provided in your preferences.

A note to families: We will occasionally suggest a nanny who does not live in your area. This is because you are offering a live-in position, the nanny has indicated that she is willing to relocate and in all other respects matches your criteria. If the position is live-out, you will only be sent nannies who currently reside in the state where your job is offered.

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Why am I not receiving Today’s Matches emails?/How can I stop receiving Today’s Matches emails?
Today’s Matches are optional daily emails. You can check and change your current preferences by logging into the Member Area and clicking on the “Edit Profile” link under name in the right side column. Scroll down to the “Contact Preferences” section and update your preference for the Today’s Matches link.
Depending on how you filled out your registration, it is possible that on any given day there won't be any nannies/jobs that match your criteria. When that is the case, you won't receive an email.

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Searching

What is eNanny eMail?
This feature allows you to securely communicate with anyone who has a paid membership directly through our system. When you find a nanny or family that you would like to contact, select View Profile and then follow the prompts. 

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What's the best way to find a live-out nanny?
Perform a search by zip code and/or state to find someone near you. Log in to the site, go to the Advanced Search section and input your criteria. Once you click the “Submit” button at the bottom of the page, you will see all of the nannies in our database who live near you.

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My Favorites

How does the My Favorites list work?
When you perform a search, there is a link by each nanny's/family's name in the result list that allows you to “Add to Favorites”. You can see your list by clicking on the My Favorites link in the right side column menu in your Manage Account section. Nannies/families are listed in the order that they were added, with the most recent name at the bottom.
When you add someone to the My Favorites list, that person receives an email to let them know that you are interested in them for a working arrangement. This feature comes with every membership level and is a great way to make first connections.

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How many nannies/jobs can I add to the list?
You can add as many as you are offering. Memberships are not interchangeable and cannot be shared. 

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I frequently receive email stating that someone has added me to their Favorites list. What does this mean?
Nannies and families are using the site to perform searches and unnecessary maintain their My Favorites lists. When one party adds a name to their My Favorites list, the other party is informed via email. If there is mutual interest, the two can then get in touch with each other to schedule an interview.

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Memberships

How much does it cost to join eNannySource?
We offer a range of family memberships to fit any budget. The costs range between $49.85 and $119.85, depending on the level of service you require. There are no hidden costs or fees. Once you purchase a membership, there are no other charges incurred during the term of your membership.

We even offer a free membership for those who want to try out the service before making a commitment. With a free membership, you enjoy the same popular features that paid members use, including Today’s Matches and My Favorites. However, you will not be able to receive contact information for the nannies until you upgrade to a paid membership.

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What are my chances of actually finding a nanny on your site?
There are more than 9100 nanny candidates currently active in our database and thousands of families have successfully hired a nanny by using our service. Read actual testimonials to see what our customers are saying. Or try a free preview before you join to see real resumes in the eNannySource database.

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What if I don't find a nanny during my membership period?
Since nannies and families find each other every day on eNannySource, the information on our site is constantly changing. Because of that, we feel it's important to stress that you may not find a nanny right away. However, reasonable enrollment rates are offered so that anyone can join and in case you don't find the right nanny at first, we even offer discounts for renewing members. Our 6 Month & 3 Month membership offers the best deal and boasts the highest success rate.

Please note that membership fees are non-refundable. If you find a nanny right away, deactivate your account or wish to terminate your membership for any reason, we do not offer a refund or prorated refund.

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What happens if the nanny candidates I contact do not answer my inquiries?
One of the benefits of using eNannySource rather than a traditional agency is that you save thousands of dollars. However, since nannies use this site independently and are not personally managed by eNannySource in the same manner as a traditional agency, it is impossible for us to ensure their level of attentiveness. And despite our best efforts, sometimes nannies get jobs and neglect to deactivate their accounts or respond to new inquiries.

The good news is, we have several unique safeguards in place that help keep our listings current, such as:

  • Nanny registrations are good for 30 days and expire, unless renewed.
  • We send each nanny an email every ten days asking her to either refresh her membership or to deactivate it if she's no longer looking for a job. When she refreshes her membership, it causes her profile to go to the top of the listings in the search results, which are filed by the most recent date first.

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Do you screen the nanny candidates at eNannySource?
No. eNannySource provides our members with full access to a comprehensive online database that helps nannies and families find each other. We do not screen anyone who registers for a membership. Unlike a traditional nanny agency, eNannySource gives members the necessary tools to find a nanny or job independently, thus saving thousands of dollars in costly agency fees. Nannies with any level of experience can sign up at eNannySource, and it is up to the families to carefully screen each candidate according to their own needs.

While eNannySource does not screen nanny candidates, we do provide a number of tools to help you find and screen qualified nannies. Our 6 Month & 3 Month membership includes a criminal background check in the county where the nanny previously lived and all members may and are encouraged to purchase county court records searches in any counties where the candidate has lived over the past 7 years. 

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Nanny Background Checks

How does a nanny background check work?
Whenever anyone is charged with a crime, from a misdemeanor to a felony, it is recorded in a public file. However, it’s not always easy to find these records. When you order a background check, your potential nanny will receive an online authorization form that will enable her to safely provide the information needed, such as her Social Security Number and date of birth, to conduct the search. This information will be used to find where she has lived in the past 7 years by checking credit agency records. Then a national criminal search will be conducted throughout the United States using a database with over 300,000,000 records. In addition, a county level court record search will be conducted in the county of her most recent residence for additional assurance. Additional counties and services can be ordered at an additional cost. 
Click here for more information on nanny background checks.

Once completed, you will receive a report detailing where she has lived and any criminal information that is uncovered. While a nanny criminal background check is an important safeguard, in reality it is only a small part of the nanny screening process. Parents should use other tools to screen candidates including a written application, phone and in-person interview and reference checks. 

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How much does it cost?
6 Month & 3 Month memberships include one free Gold background report ($49 value). 1 Month memberships include one free Basic background report ($19 value). If you choose to upgrade to a Gold or Platinum background report, you will only need to pay the difference. (Important: Searches conducted in New York will cost an additional $65 court fee that goes directly to the state of New York.)

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Fees & Costs

Are there any hidden or additional fees?
No. The fees and features listed on our member levels page are completely true and accurate. Once you become a paid member, you have full access to nanny contact information and resumes and will not be subject to any additional fees.

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How much should I expect to pay a nanny?
Nanny salaries should always be quoted in gross terms (before taxes are taken out). Nannies are not independent contractors and are employees of the parents for whom they work. Nannies must be paid for each hour worked and live-out, as well as live-in nannies in some states, are entitled to overtime. Nannies must also be paid at least minimum wage and paid in accordance with the Fair Labor Standards Act. Nanny employers should be familiar with the legal tax responsibilities of being an employer. You may also wish to review the annual nanny salary and benefits survey put out by the International Nanny Association.

When determining a salary, consider the following:

  • Where you live, as salaries vary greatly across the United States. Nannies in major metropolitan areas tend to earn more than those who work in smaller suburbs.

  • Education and experience. A nanny with extensive education and experience has higher earning potential. 
  • References. Nannies with great references can command a higher salary.
     
  • Living status. Live-in nannies earn slightly less than live-out nannies. Live-in nannies should be provided with a separate bedroom and bath, at minimum, and room and board is included as part of their salary package.
     
  • Duties and responsibilities. The more non-childcare related tasks and duties you ask your nanny to perform, the higher the salary will generally be.
     
  • Taxes. Nanny employers can expect to pay about 10% of the nanny’s gross salary in employer taxes. Household payroll and tax specialists like Breedlove & Associates are available to help you with your tax and payroll responsibilities. 

Benefits. Standard nanny benefits include 1 to 2 weeks of paid vacation, sick time, 8 to 10 paid holidays and partial or full contribution towards the nanny’s health insurance. Nannies are typically paid 52 weeks per year. If your family opts to vacation without the nanny, she should still receive her wages. 

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The Hiring Process

NANNIES: What should I expect as part of our final agreement?
It is up to each nanny and family to draft a mutually acceptable work agreement. The work agreement should outline the specific duties and responsibilities of the nanny and clarify the expectations of both the nanny and family. Salary, benefit, tax responsibilities, hours and schedule should also be part of the agreement. 

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What is the eNanny Success Kit?
Based on our prior experience of running Buckingham Nannies, an award-winning nanny agency, we put together a package of forms and guidelines to help you navigate the nanny search and hiring process. It includes:

1. Comprehensive Guidelines for Hiring Nannies
Discover all the do's and don'ts of hiring a nanny.
2. Interview Questions
Learn what questions to ask to better know your candidate. Our interview questions will help you get to know a candidate in a short period of time and help you to ascertain if she has the qualities you seek in a nanny. 
3. Employment Application
An eight-page, professionally designed application.
4. Reference Checklist
Distinguish between real and phony references and learn what questions to ask.
5. Employment Contract
Covers all aspects of your working relationship and helps you avoid misunderstandings.

The  eNanny Success Kit is included in all paid memberships.

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Online Payments

What forms of payment do you accept?
We accept Mastercard, Visa, American Express, Discover and Paypal.

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Will the transaction be secure?
We take every precaution to ensure a completely safe transaction and use the most advanced encryption technology. Also, credit card numbers are not stored on our system. Although this means that if you renew your membership or make another purchase of any kind you have to enter your credit card information again, it eliminates any possibility of outside threats.

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I paid to upgrade my free account to a paid membership and I can't see contact information.
If for some reason you are unable to view contact information after paying for a full membership, try logging out (using the button in the upper right corner) and then logging back in. You can also try hitting F5 to refresh your screen. Please contact us if this does not resolve the problem. 

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Security, Privacy and Safety

What do you do with the information you collect?
All information that you supply to eNannySource is used only by us, and is never shared with any third party. Your contact information can only be viewed by paid members; it cannot be seen or collected by anyone else. eNannySource is certified by TRUSTe, the web’s strongest protector of online privacy.

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How safe is it to hire someone you meet over the Internet?
It's understandable that you may have apprehensions about hiring a nanny through an online service. Regardless of how you find your nanny, the ultimate hiring responsibility lies with you. It is essential that you don't cut corners when screening any nanny and that you gather as much information as possible about a nanny candidate so that you can make an educated and informed hiring decision. Go to our Learning Center for more information.

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How do I get in touch with eNannySource? Does someone manage this website?
Yes, we have a team who manages the site and personally reads all incoming email in order to deliver first-rate service. While we have made every effort to provide enough information on this site, we understand that every situation is different and you may need to ask additional questions. Visit the Contact Us section for our email address and phone number. All emails are answered within 24 hours. If you call and get our voicemail, please leave a detailed message and someone will return your call shortly.

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Site Errors

How do I report a problem I’m having with the site?
Please let us know immediately if something is not operating correctly on the site by sending an email to info@enannysource.com.

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Other General Issues

I’ve contacted several nannies/families and have not received any replies. Why? 
Please give adequate time for someone to reply to your correspondence. Be sure to use eNanny eMail so that you can ensure that your correspondence was received.

Occasionally, when a nanny finds a job or a family finds a nanny, she will forget to return to eNannySource to deactivate her account. We strongly encourage users to deactivate their accounts when the job/nanny search is complete so that others using the system will have more chances of success.

If you are repeatedly having this problem, please send us an email at info@enannysource.com and we will make every effort to help you.

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Need Help?

Call Toll Free
(888) 963-7561

or email us
info@enannysource.com

FAMILY TESTIMONIALS

"We have found and hired our new nanny. Thank you so much for your website. It was a great experience."
- Dave

"Thanks so much. It was a very pleasant experience and of great value to be able to 'recruit' via the Internet!"
- Liz

"Thank you very much! The service worked very well for us, and one of our friends! We are spreading the word about it! Thanks again,"
- Marlo

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