Archive for August, 2011

Does a nanny background check count as vetting a nanny?

Monday, August 29th, 2011

In the many years I’ve been in the nanny business I’ve heard so many times from families that didn’t use a nanny agency say they’ve done a nanny background check as if that means they’ve screened the nanny.  I’ve felt they feel like they’ve done what was really necessary to vet their new hire.  My guess is that what underlies this is the anxiety of hiring a nanny that they’re bringing into their home to care for their children without really knowing how to screen a nanny.

I’m not sure why some families don’t do everything necessary to assure themselves that they’ve really checked their new nanny out.  Recently a nanny told me that she actually hands out nanny hiring materials to families that are interested in her from online nanny sites.  My guess is that harried, busy families simply don’t have the time and knowledge to really screen a nanny fully, so they hang their hat on a nanny background check and call it a day.

Here’s what nanny background checks can do.  They can match up the name with the SSN, they can do a nationwide background check, and they can do county criminal checks and provide you with a driving report.  All together these checks are as good as it gets in an imperfect world to avoid hiring a nanny with a criminal record or DUI.

Here’s what nanny background checks can’t do.  They can’t help prevent you from hiring a complete irresponsible jerk!  They won’t help you hire a loving, caring engaged person to take care of your children.  They can’t even prevent you from hiring someone who’s stolen from other families, but hasn’t been caught yet.

Nanny Job Pays $200,000. Is the Nanny overpaid? No!

Friday, August 26th, 2011

There’s been a lot of press given to the nanny in England being paid $200,000 a year by a Russian billionaire that came from an article in the Wall Street Journal a few days ago. Sure it’s interesting that a nanny job can pay that kind of money, but all of us that have been in the nanny agency business know that the nanny is no doubt underpaid–and nanny agency, watch out for the replacement! What caught my eye at the bottom of the article was the quote from a British Manny about the neglect that takes place commonly in this economic stratosphere. I remember too clearly some of the ultra-wealthy and celebrity clients my agency had and how they so often never spent time with their children, but bought them everything imaginable. I think that frequently these kids are looked at as spoiled and indulged, which they may be, but more importantly they’re emotionally bereft of their parent’s attention and suffer terribly. Many will spend their lives trying to find their place in the world. Nannies frequently feel so much for their charges in these circumstances that they’re reluctant to leave the job because they know they’re the child’s lifeline. What a predicament for the nanny! In some way these emotionally deprived children are at the opposite end of the spectrum of the “helicopter parent.” I don’t like helicopter parenting for many reasons, but if you had to choose it’s better for the children than absent, neglectful parenting.

Part Two How to avoid hiring the wrong nanny

Saturday, August 13th, 2011

This nanny blog post is a continuation of the prior blog post with the same name. For those that didn’t read part one, it was based on a recent incident of a nanny caught on a nanny cam dropping, kicking and hitting a baby.  Fortunately the child wasn’t physically harmed, but you can imagine the emotional trauma to this baby.

In my prior post I mentioned that a well-respected full service nanny agency is your best defense against this type of horrible incident since they truly are professionals and have many built in safeguards to assure this won’t happen.

Since a high percentage of families won’t use a full-service nanny agency because of the cost and perceived idea that they don’t add value to their hiring, what can a family do to protect themselves? First of all, don’t take yourself off the hook by saying you did a nanny background check.  I sincerely believe the nanny involved in the incident in NJ didn’t have a criminal record. Very, very few nannies do. By all means do a nanny background check just to be sure and not sorry, but don’t rely on that for your screening.

Remember, first of all nannies found on Craigslist, online nanny sites are not vetted in any way, in spite of what some of these sites may lead you to believe.  We’re all DIY sites, so be prepared to do your homework!

What is the homework?
Use a real nanny application not just the information provided by the online site.  Look for inconsistencies such as when one job began and the other ended and the reason for the job ending.  Be on the lookout, many job hunters use their friends and relatives as references, but don’t say they’re related.  Use a nanny reference check form so that you ask the right questions. Listen to your instincts, does the person feel like a salesperson to you?  If, so it may be a phony reference.

Demand that the nanny explain gaps in employment and give you prior addresses where she lived and then compare them with the SSN address report from the background check.  Get a copy of her ID, driver’s license, SS card and immigration documents if they are not native born.

I’ve saved the most important part for last.  Interview her first in a neutral place and then if you like her have her come to your home.  Be sure if both spouses live together that both are at the interview, if not have a friend sit in on the interview.

Once she’s passed all these tests, have her come back to your house and spend some time with your children to see how they respond to her.  If you’re still comfortable with her at this point, I bet you’ve made a good decision, since you were thorough and NOT RUSHED.

Just to be on the safe side use a nanny cam and drop in on her once or twice a day at different times just to see how things are going.

How to avoid hiring the wrong nanny

Sunday, August 7th, 2011

Recently a nanny was caught hitting and kicking a baby. It’s hard to understand how someone could do something like that to a child. Thank goodness the family had a nanny cam and caught it and fired her immediately.

I’m sure that many parents are thinking after reading about this incident, “Here we go again, another nanny hurting an innocent child. We can’t trust a nanny with our children.”  This event is alarming and disturbing to all of us and probably more so to those of us in the online nanny business.

Rather than going into a defense of online nanny services, I want to talk about what could be done to possibly prevent this from happening. I’m not going to address the particular circumstances of this sad event since I don’t know enough about the details to make a comment, and I certainly don’t want to say anything that could imply parents are at fault when something like this occurs, they most definitely were not.

I believe that hiring and vetting a nanny is complex, difficult tasks that whose difficulty is underestimated by many families who believe they can go by their “gut” when hiring a nanny. Of course our gut is the primary line of defense for all of us adults when making important decisions, but gut is built on experience which few families have in this arena. Are we all experts in human nature and do we all have great interviewing skills when hiring a potential caregiver to our child? Do things like time pressure to hire quickly so that mom and dad can get to work and money not impact our judgment? Of course they do. Have you have heard about Malcolm Gladwell’s rule of 10,000 hours to be an expert in an area?

It may sound strange coming from the owner of an online nanny service to say this, but the best line of defense for families hiring a nanny is using a full-service nanny agency. They have the skills and discipline to get it right. Nanny agencies have tough standards on experience and references that eliminate most candidates so families aren’t exposed to them. They know how to find phony references and they interview thousands of nannies-and as we know with experience comes expertise.

In the next installment I’ll discuss tools that families can use when hiring on their own without an agency.

Should I tattle on a nanny?

Wednesday, August 3rd, 2011

I recently came across a post on Google News called “Should I tattle on a nanny?”  The story was about a woman who ran into a friend’s daughter in Starbucks and went over to talk to the girl while the nanny texted. The nanny never even looked up to see who her charge was talking to.

I found this interesting since it wasn’t black or white, but in a gray zone, at least for the writer of the article. It didn’t involve child neglect or anything like that, just a total indifference to the nanny’s charge.

What I found interesting about this blog post was that the writer was so conflicted about telling the girl’s mom. She even went so far as to say that she was upset about seeing this and has thought about it over and over. She seems to be concerned that her friend might not take the news well.

Personally if someone found my child in the same circumstances I’d want to know right away so that I could evaluate what to do. Was this nanny too engrossed in a text conversation and this only happened once, or was this a regular occurrence? In what other ways isn’t she attentive to my child? I bet the mom already has some doubts about this nanny and her friend telling her about this might cause her to take additional action. I see it as an obligation to a friend.

How do you see it?